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Lovinpet.com Shipping Policy

(Last Updated: 7/16/2024)

Shipping Methods and Fees

At Lovinpet, we offer multiple shipping options to accommodate your needs. Here are the details of our shipping methods and associated costs:

1. Standard Shipping

• Cost:
  • First 0.1kg: US$ 1.26
  • Each additional 0.1kg: US$ 1.36
• Cash on Delivery: Not supported

2. Express Shipping

• Cost:
  • First 0.1kg: US$ 1.36
  • Each additional 0.1kg: US$ 1.56
• Cash on Delivery: Not supported

3. Free Shipping

• Eligibility: Orders over US$99.00
• Cost: US$ 0
• Cash on Delivery: Not supported

Shipping Times

Processing Time:

• Orders are processed within 2 business days once we confirm your payment.

Delivery Time:

• Standard Shipping: 7-15 business days
• Express Shipping: 5-10 business days

Please note that delivery times may vary depending on your location and any potential delays at customs.

Tracking Your Order

To track your order, log into your customer account and locate the tracking link in your order list. If you placed your order as a guest and need assistance, please reach out to us at support@lovinpet.com with your order ID. We're here to help!

Shipping Restrictions

We ship worldwide to most locations. However, there may be some restrictions depending on the destination country's regulations. Please contact us if you have any questions about shipping to your location.

Order Modifications and Cancellations

Please confirm your shipping address during the checkout process. We are unable to make any changes after an order is placed. If you need to cancel your order, contact us immediately at support@lovinpet.com. While we cannot guarantee cancellations after an order has been placed, we will do our best to assist you.

Lost or Damaged Packages

We strive to ensure your order arrives in perfect condition. If your package is lost or arrives damaged, please contact us immediately at support@lovinpet.com with your order details and any relevant photos. We will work with you to resolve the issue promptly.

Thank you for choosing Lovinpet! If you have any further questions or need assistance, please do not hesitate to contact us.

Lovinpet.com Refund and Exchange Policy

(Last Updated: 7/16/2024)

30-Day Return Policy

At Lovinpet, we offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

Eligibility for Return

To qualify for a return, please ensure your item meets the following criteria:

• The item must be in the same condition as when you received it.
• It must be unworn or unused, with tags still attached.
• It should be in its original packaging.
• You need to provide the receipt or proof of purchase.

Initiating a Return

To begin the return process, please log in to your customer account and submit a return request through your order list. If you placed your order as a guest, contact us at support@lovinpet.com. Once your return request is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package. Items returned without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at support@lovinpet.com.

Why Is My Order Canceled?

Occasionally, we may need to cancel orders due to:

1. Stock availability: Your size ran out of stock before we could process your order.
2. Payment issues: Your payment did not go through or we were unable to verify your payment details.
3. Delivery address issues: The delivery address entered was incorrect or incomplete, preventing us from processing the order.

You will not be charged for canceled products. If your order, or part of it, is canceled, you will be refunded for the canceled products.

Changing or Canceling Orders

Please confirm your shipping address at the checkout stage. We are unable to make any changes after an order is placed.

Damages and Issues

Please inspect your order upon receipt. If you find any defects, damages, or receive the wrong item, contact us immediately. We will evaluate the issue and take appropriate actions to resolve it.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns about a specific item. Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

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