Shipping Policy

Lovinpet.com Shipping Policy

(Last Updated: 7/16/2024)

Shipping Methods and Fees

At Lovinpet, we offer multiple shipping options to accommodate your needs. Here are the details of our shipping methods and associated costs:

1. Standard Shipping

• Cost:
  • First 0.1kg: US$ 1.26
  • Each additional 0.1kg: US$ 1.36
• Cash on Delivery: Not supported

2. Express Shipping

• Cost:
  • First 0.1kg: US$ 1.36
  • Each additional 0.1kg: US$ 1.56
• Cash on Delivery: Not supported

3. Free Shipping

• Eligibility: Orders over US$99.00
• Cost: US$ 0
• Cash on Delivery: Not supported

Shipping Times

Processing Time:

• Orders are processed within 2 business days once we confirm your payment.

Delivery Time:

• Standard Shipping: 7-15 business days
• Express Shipping: 5-10 business days

Please note that delivery times may vary depending on your location and any potential delays at customs.

Tracking Your Order

To track your order, log into your customer account and locate the tracking link in your order list. If you placed your order as a guest and need assistance, please reach out to us at support@lovinpet.com with your order ID. We're here to help!

Shipping Restrictions

We ship worldwide to most locations. However, there may be some restrictions depending on the destination country's regulations. Please contact us if you have any questions about shipping to your location.

Order Modifications and Cancellations

Please confirm your shipping address during the checkout process. We are unable to make any changes after an order is placed. If you need to cancel your order, contact us immediately at support@lovinpet.com. While we cannot guarantee cancellations after an order has been placed, we will do our best to assist you.

Lost or Damaged Packages

We strive to ensure your order arrives in perfect condition. If your package is lost or arrives damaged, please contact us immediately at support@lovinpet.com with your order details and any relevant photos. We will work with you to resolve the issue promptly.

Thank you for choosing Lovinpet! If you have any further questions or need assistance, please do not hesitate to contact us.