Once we confirm your payment, we'll ship your order within two business days. Thank you for your patience. We can't wait for your pet to enjoy our products!
Where does Lovinpet ship?
Lovinpet offers worldwide shipping. We deliver to locations all around the globe.
How can I track my order?
We accept returns within 30 days of merchandise receipt. Please contact our email address support@lovinpet.com with your order ID to initiate your exchange or return process.
I ordered more than one product, will they be delivered at the same time?
We try our best to ensure that you receive different orders at the same time. Sometimes our items are not always delivered together since different shipping options can be used, depending on the products.
About Return & Handling
How do I make a return?
We accept returns within 30 days of merchandise receipt.
Please contact our email address or click the social media bottoms to contact us with your order ID to initiate your exchange or return process.
Who is responsible for the return shipping fee?
If you receive an item that is damaged, defective, or not what you ordered, we will cover the cost of return shipping. However, for returns or exchanges due to reasons such as incorrect size choice, the return shipping fee will be the responsibility of the customer. We appreciate your understanding and are here to help, so please contact us for any issues with your order.
Can I modify or cancel an order?
After you have placed an order, there is a very limited time in which you can cancel or modify it. Please email us at support@lovinpet.com for assistance.
Why is the tax on my order estimated?
Customers may be subject to additional charges for customs clearance. Normally, a small parcel of pet clothes to most countries won’t incur tax. For more information, please contact your customs.
About Our Store
What methods of payment do you accept?
Lovinpet accepts PayPal and Credit Card payments. Rest assured, all transactions are processed through a secure SSL gateway, ensuring your payment information is protected with the highest level of security.
How do I find a coupon or discount code?
Please join our community or direct find them at the product page to get valuable coupons. Lovinpet offers significant coupons or discount codes several times during the year. When we have an active code available, it will be displayed on our home page, where our ongoing promotions usually are.
FrequHow do I measure my dog for coats?
To find the right coat size for your dog, please use a measuring tape to complete the following measurements. Ensure your dog is standing up to get accurate measurements. If the dog is standing or lying down, you will not be able to get accurate measurements. If this is difficult, please provide some incentives (e.g., treats) to keep your dog still or measure when the pet is calm. More info please visit Product Info (Shopping Guide)
