Refund policy

Lovinpet.com Refund and Exchange Policy

(Last Updated: 7/16/2024)

30-Day Return Policy

At Lovinpet, we offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

Eligibility for Return

To qualify for a return, please ensure your item meets the following criteria:

• The item must be in the same condition as when you received it.
• It must be unworn or unused, with tags still attached.
• It should be in its original packaging.
• You need to provide the receipt or proof of purchase.

Initiating a Return

To begin the return process, please log in to your customer account and submit a return request through your order list. If you placed your order as a guest, contact us at support@lovinpet.com. Once your return request is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package. Items returned without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at support@lovinpet.com.

Why Is My Order Canceled?

Occasionally, we may need to cancel orders due to:

1. Stock availability: Your size ran out of stock before we could process your order.
2. Payment issues: Your payment did not go through or we were unable to verify your payment details.
3. Delivery address issues: The delivery address entered was incorrect or incomplete, preventing us from processing the order.

You will not be charged for canceled products. If your order, or part of it, is canceled, you will be refunded for the canceled products.

Changing or Canceling Orders

Please confirm your shipping address at the checkout stage. We are unable to make any changes after an order is placed.

Damages and Issues

Please inspect your order upon receipt. If you find any defects, damages, or receive the wrong item, contact us immediately. We will evaluate the issue and take appropriate actions to resolve it.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns about a specific item. Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

If you need to exchange an item, send us an email at support@lovinpet.com within 15 days from the date of initial delivery. To be eligible for a full refund or exchange, the product must be in new condition with tags and packaging intact. Products must be clean and free of dog hair. The original order confirmation must be included within the package. All garments are subject to inspection.

As all of our sizes are priced differently, you will be credited or charged only the difference of the garment. This will occur once the item has been received at the warehouse.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at support@lovinpet.com.

Return Shipping Fees

• Customer Responsibility: The customer pays the return shipping fee for a refund or exchange.
• Lovinpet Responsibility: We cover the return shipping fee if you receive a damaged, defective, or incorrect product. Please contact us to resolve any issues with damaged, defective, or incorrect products.

Thank you for shopping with Lovinpet! If you have any further questions or need assistance, please do not hesitate to contact us.