Lovinpet.com Shipping Policy

(Last Updated: 10/16/2024)

Shipping Notice

Typically, orders will be shipped within 5 business days of payment confirmation. If any items in your order are delayed beyond this timeframe, we will update you via email, or you may find a notification elsewhere on our website.

Please note that the estimated delivery dates provided are approximate. Due to various factors, your order may experience delays or be shipped in multiple parts. All purchases made through this website are processed in accordance with our shipping agreements. This means that once we hand your items over to the carrier, the risk of loss and ownership of the items are transferred to you.

Delivery Notification

After placing an order on our website, you will receive a shipment confirmation email containing tracking information. Please check your registered email inbox to stay informed about your order status.

Free Standard Shipping on All Orders

LovinPet is pleased to offer free standard shipping on all orders worldwide, with no minimum purchase requirement. The estimated delivery times for standard shipping vary by region, as detailed below.

Shipping Methods, Estimated Delivery Times, and Fees

We provide two shipping options to best meet your needs:

1. Standard Free Shipping

• Cost: Free (for all orders)
• Delivery Times:
  • North America: 3–5 business days
  • South America: 5–10 business days
  • Oceania: 7–14 business days
  • Europe: 7–12 business days
  • Asia: 5–10 business days
• Availability: Available in all supported regions

2. Express Shipping (for faster delivery)

• Cost:
  • First 0.1 kg: US$ 1.36
  • Each additional 0.1 kg: US$ 1.56
• Delivery Times:
  • North America: 2–3 business days
  • South America: 4–7 business days
  • Oceania: 5–8 business days
  • Europe: 4–6 business days
  • Asia: 3–5 business days
• Availability: Limited to select regions

Supported Shipping Destinations

We currently ship to the following countries and regions:

• North America: Puerto Rico, Costa Rica, Canada, United States, Mexico, U.S. Virgin Islands, British Virgin Islands
• South America: Argentina, Brazil, Bolivia, Colombia, Peru, Venezuela, Uruguay, Chile
• Oceania: Australia, Fiji, New Zealand
• Europe: Albania, Ireland, Estonia, Austria, Belarus, Bulgaria, Belgium, Poland, Denmark, Germany, Russia, France, Finland, Netherlands, Czech Republic, Croatia, Latvia, Lithuania, Luxembourg, Romania, Norway, Portugal, Sweden, Switzerland, Serbia, Cyprus, Slovakia, Slovenia, Spain, Greece, Hungary, Italy, United Kingdom
• Asia: China, United Arab Emirates, Macao SAR, Pakistan, Palestine, Philippines, Kazakhstan, South Korea, Kyrgyzstan, Kuwait, Maldives, Malaysia, Japan, Taiwan, Thailand, Turkey, Brunei, Hong Kong SAR, Singapore, Israel, Indonesia, Vietnam

For destinations not listed here, please contact us at support@lovinpet.com.

Customs, Duties, and Taxes

All applicable customs duties and import taxes are the responsibility of the customer. These fees are not included in the shipping cost and may be due upon receipt, depending on the destination country’s regulations.

Processing Time

Orders are processed within 2 business days of payment confirmation. Business days refer to Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing the next business day.

Tracking Your Order

Upon shipment, you will receive an email with a tracking link. You can also log into your LovinPet account to view tracking details. If you need help tracking an order placed as a guest, please contact support@lovinpet.com with your order ID.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately with your order details and relevant photos. We are committed to resolving any issues promptly.

For any further questions or assistance with shipping, feel free to reach out to us at support@lovinpet.com.

LovinPet Refund and Exchange Policy

Last Updated: （10/16/2024)

30-Day Return Policy

LovinPet offers a 30-day return policy. You have 30 days from the date of receipt to request a return. Please review our guidelines to ensure your return is eligible and processed smoothly.

Eligibility for Return

To qualify for a return, the item must meet the following criteria:

• It must be in the same condition as when you received it: unused, unworn, with tags attached, and in its original packaging.
• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items:

• Perishable goods, custom products, personal care items, hazardous materials, and sale items or gift cards are not eligible for return.

For any questions regarding the return eligibility of specific items, please reach out to us at support@lovinpet.com.

Initiating a Return

To start a return, log in to your account and submit a return request through your order history. If you placed an order as a guest, please contact us at support@lovinpet.com. Once your return request is approved, we will email you the specific warehouse address to which you should send the item. For example, North American customers will typically return items to our U.S. warehouse in California.

Important: Do not send items back to the original shipping address. Returns sent to the incorrect address will not be processed.

Return Shipping Fees

• Customer Responsibility: Customers are responsible for the cost of return shipping, except in cases where the item is damaged, defective, or incorrect.
• LovinPet Responsibility: If the item received is damaged, defective, or incorrect, we will cover the return shipping cost. In these cases, please contact us with photos and a description of the issue so we can assist you promptly.

Refund Process

Once we receive and inspect your return, we will notify you of the refund status via email. If approved, refunds are typically processed within 5–10 business days. The refund will be credited to your original payment method.

Processing Times:

• Refunds may take a few days to appear in your account, depending on your bank or credit card company. If you have not received your refund after 10 business days, please first check with your bank or credit card provider for any processing delays before contacting us.

Exchanges

To exchange an item, contact us at support@lovinpet.com within 15 days of delivery. The item must be in new condition, with tags attached, and free of any signs of use. Include your original order confirmation in the package.

Price Adjustments: If the exchanged item has a different price, you will be charged or credited for the difference upon receipt of the item.

Order Cancellations

We aim to process orders quickly. If you need to cancel an order, please contact us as soon as possible at support@lovinpet.com. Cancellations cannot be guaranteed once an order has entered processing.

Damaged or Incorrect Items

Please inspect your order upon receipt. If you receive an item that is damaged, defective, or incorrect, contact us within 7 days with photos and a description of the issue. We will provide instructions for returning the item at no cost and work to resolve the issue by providing a replacement or issuing a refund.

Additional Information

• Refund Timing: Approved refunds are processed within 5–10 business days. Please allow additional time for your bank to process the refund.
• Return Address: Once your return request is approved, we will email you the correct warehouse address for your location. Do not send returns to the original shipping address.
• Return Shipping Costs: Customers are responsible for return shipping fees unless the item was damaged, defective, or incorrect upon receipt.

For any further questions or assistance with returns or exchanges, feel free to contact us at support@lovinpet.com. We’re here to help ensure your satisfaction with every purchase.

LovinPet Payment Information

Last Updated: （10/16/2024)

We aim to provide a clear and secure checkout experience. Below is important information on pricing, payment methods, taxes, and more.

Order Pricing

Your total order price includes:

• The product price as listed on the day of shipment
• Any applicable sales tax, based on your shipping address

Please note that prices listed on our website are subject to change without notice. We reserve the right to correct any pricing errors that may appear on our site. LovinPet makes every effort to provide accurate product and pricing information; however, pricing or typographical errors may occur.

Coupon Codes

LovinPet offers various promotional coupon codes that can provide discounts on your order. Coupon codes may have expiration dates and cannot be combined with other promotions unless specified otherwise. Simply enter the coupon code at checkout to apply the discount to your order.

Accepted Payment Methods

We accept the following payment methods:

• American Express
• Diners Club
• Discover
• JCB
• Mastercard
• PayPal
• Visa

LovinPet uses PayPal and Payoneer as our payment processors to provide safe and secure transactions. You can select your preferred payment method during checkout.

Order Price, Taxes, and Discounts

• Order Price: All product prices are listed in U.S. dollars (USD). The total order amount will include applicable taxes based on your shipping destination.
• Taxes: Taxes are calculated at checkout based on your shipping address and any local regulations.
• Discounts & Coupons: If you have a discount code or coupon, you can apply it at checkout. Simply enter the code in the designated field, and the discount will be automatically applied to your order. Please note that only one discount code can be applied per order, and certain exclusions may apply.

Sales Tax

In addition to the purchase price, we collect sales tax based on the delivery address and the applicable tax rate in effect at the time your order is invoiced. If the tax rate in your delivery state changes before your product is shipped, the tax rate in effect at the time of invoicing will apply.

Tax Exemption

If you are placing an order on behalf of a tax-exempt organization or individual, please email support@lovinpet.com. Be prepared to provide proof of tax-exempt status for the state to which the product will be shipped. Our representative will guide you on submitting your tax exemption certificate via fax or email. Upon verification, any applicable tax refund will be credited back to the original payment method. The name on the order must exactly match the tax exemption certificate. Federal tax exemption certificates are not accepted.

Payment Confirmation and Proof of Purchase

After completing your purchase, you will receive a confirmation email with details of your order, including the items purchased, order total, and payment method. This email serves as your proof of purchase and includes an order number, which you can use for tracking or customer service inquiries.

If you have any questions about our payment options or need assistance with your order, please contact us at support@lovinpet.com. We are here to help!