Lovinpet.com Shipping Policy

(Last Updated: 10/16/2024)

Shipping Notice

Typically, orders will be shipped within 5 business days of payment confirmation. If any items in your order are delayed beyond this timeframe, we will update you via email, or you may find a notification elsewhere on our website.

Please note that the estimated delivery dates provided are approximate. Due to various factors, your order may experience delays or be shipped in multiple parts. All purchases made through this website are processed in accordance with our shipping agreements. This means that once we hand your items over to the carrier, the risk of loss and ownership of the items are transferred to you.

Delivery Notification

After placing an order on our website, you will receive a shipment confirmation email containing tracking information. Please check your registered email inbox to stay informed about your order status.

Free Standard Shipping on All Orders

LovinPet is pleased to offer free standard shipping on all orders worldwide, with no minimum purchase requirement. The estimated delivery times for standard shipping vary by region, as detailed below.

Shipping Methods, Estimated Delivery Times, and Fees

We provide two shipping options to best meet your needs:

1. Standard Free Shipping

• Cost: Free (for all orders)
• Delivery Times:
  • North America: 3–5 business days
  • South America: 5–10 business days
  • Oceania: 7–14 business days
  • Europe: 7–12 business days
  • Asia: 5–10 business days
• Availability: Available in all supported regions

2. Express Shipping (for faster delivery)

• Cost:
  • First 0.1 kg: US$ 1.36
  • Each additional 0.1 kg: US$ 1.56
• Delivery Times:
  • North America: 2–3 business days
  • South America: 4–7 business days
  • Oceania: 5–8 business days
  • Europe: 4–6 business days
  • Asia: 3–5 business days
• Availability: Limited to select regions

Supported Shipping Destinations

We currently ship to the following countries and regions:

• North America: Puerto Rico, Costa Rica, Canada, United States, Mexico, U.S. Virgin Islands, British Virgin Islands
• South America: Argentina, Brazil, Bolivia, Colombia, Peru, Venezuela, Uruguay, Chile
• Oceania: Australia, Fiji, New Zealand
• Europe: Albania, Ireland, Estonia, Austria, Belarus, Bulgaria, Belgium, Poland, Denmark, Germany, Russia, France, Finland, Netherlands, Czech Republic, Croatia, Latvia, Lithuania, Luxembourg, Romania, Norway, Portugal, Sweden, Switzerland, Serbia, Cyprus, Slovakia, Slovenia, Spain, Greece, Hungary, Italy, United Kingdom
• Asia: China, United Arab Emirates, Macao SAR, Pakistan, Palestine, Philippines, Kazakhstan, South Korea, Kyrgyzstan, Kuwait, Maldives, Malaysia, Japan, Taiwan, Thailand, Turkey, Brunei, Hong Kong SAR, Singapore, Israel, Indonesia, Vietnam

For destinations not listed here, please contact us at support@lovinpet.com.

Customs, Duties, and Taxes

All applicable customs duties and import taxes are the responsibility of the customer. These fees are not included in the shipping cost and may be due upon receipt, depending on the destination country’s regulations.

Processing Time

Orders are processed within 2 business days of payment confirmation. Business days refer to Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing the next business day.

Tracking Your Order

Upon shipment, you will receive an email with a tracking link. You can also log into your LovinPet account to view tracking details. If you need help tracking an order placed as a guest, please contact support@lovinpet.com with your order ID.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately with your order details and relevant photos. We are committed to resolving any issues promptly.

For any further questions or assistance with shipping, feel free to reach out to us at support@lovinpet.com.

LovinPet Refund and Exchange Policy

Last Updated: （10/16/2024)

30-Day Return Policy

LovinPet offers a 30-day return policy. You have 30 days from the date of receipt to request a return. Please review our guidelines to ensure your return is eligible and processed smoothly.

Eligibility for Return

To qualify for a return, the item must meet the following criteria:

• It must be in the same condition as when you received it: unused, unworn, with tags attached, and in its original packaging.
• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items:

• Perishable goods, custom products, personal care items, hazardous materials, and sale items or gift cards are not eligible for return.

For any questions regarding the return eligibility of specific items, please reach out to us at support@lovinpet.com.

Initiating a Return

To start a return, log in to your account and submit a return request through your order history. If you placed an order as a guest, please contact us at support@lovinpet.com. Once your return request is approved, we will email you the specific warehouse address to which you should send the item. For example, North American customers will typically return items to our U.S. warehouse in California.

Important: Do not send items back to the original shipping address. Returns sent to the incorrect address will not be processed.

Return Shipping Fees

• Customer Responsibility: Customers are responsible for the cost of return shipping, except in cases where the item is damaged, defective, or incorrect.
• LovinPet Responsibility: If the item received is damaged, defective, or incorrect, we will cover the return shipping cost. In these cases, please contact us with photos and a description of the issue so we can assist you promptly.

Refund Process

Once we receive and inspect your return, we will notify you of the refund status via email. If approved, refunds are typically processed within 5–10 business days. The refund will be credited to your original payment method.

Processing Times:

• Refunds may take a few days to appear in your account, depending on your bank or credit card company. If you have not received your refund after 10 business days, please first check with your bank or credit card provider for any processing delays before contacting us.

Exchanges

To exchange an item, contact us at support@lovinpet.com within 15 days of delivery. The item must be in new condition, with tags attached, and free of any signs of use. Include your original order confirmation in the package.

Price Adjustments: If the exchanged item has a different price, you will be charged or credited for the difference upon receipt of the item.

Order Cancellations

We aim to process orders quickly. If you need to cancel an order, please contact us as soon as possible at support@lovinpet.com. Cancellations cannot be guaranteed once an order has entered processing.

Damaged or Incorrect Items

Please inspect your order upon receipt. If you receive an item that is damaged, defective, or incorrect, contact us within 7 days with photos and a description of the issue. We will provide instructions for returning the item at no cost and work to resolve the issue by providing a repla