[EXPRESS]] |
Our default delivery is ZTO Express, and large items are delivered by default. For more information, please contact Customer Service for consultation! | ||
[TIME]] |
Our store closes delivery at 17:00 every day. After making the payment, we will first place an order to arrange it in the warehouse and then deliver the package. Most orders can be delivered today. In case of order arrangement or shortage, our company will communicate with you the delivery date in time. You can also leave a message to urge delivery. | ||
[Urgent]] |
In case of peak order, our store will deliver the goods in order. In case of special circumstances, the delivery may be delayed. If you need it, please contact customer service in time! | ||
[Service]] |
Our store is an official Field certified supplier. After-sales service is guaranteed. We support domestic/cross-border one piece dropshipping, OEM customized services! | ||
[Return]] |
If you need to return or exchange goods, please contact customer service in time after receiving the goods. Please do not return them without authorization! | ||
[Sign]] |
In order not to cause you any trouble, we recommend that you sign for the package face to face. If the package is damaged and cracked, please take a photo to inspect the product. If the product is damaged, please take a photo and reject it and contact customer service. |
About after-sales
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Wholesale order | Distribution including shipping orders | |||
In order to ensure your after-sales quality, it is recommended to receive the goods. In case of damage to the product, please contact us immediately. We will be responsible for our problems. You shall take care of the freight for unilateral rejection of return and exchange. After-sales orders are rejected and all delivery items are rejected. Please communicate with us before returning the goods.
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One piece dropshipping goods can be returned without reason within 8 days. If there is no product problem, the return fee shall be paid by yourself. Some one piece dropshipping products are included in the shipping price. Please deduct the freight after sales. Generally, the freight is 4-8 yuan (subject to customer service communication). Any after-sales service can be solved through communication. Malicious negative review agents will be disqualified for life!
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| Custom Order | After-sales notice | |||
All special requirements/customization (lettering/printing/labeling, etc.) after the order is confirmed, we will match the exclusive personnel for operation. The page validity period is Conservative reference, in case of special circumstances, we will inform you in time. Refund is not supported for orders during customization. If you forcibly request a refund, you need to deduct the loss fee according to the situation (subject to actual communication) |
A. The product must be free of stains/scratches/packaging loss and damage, which will not affect the normal sales. B. After-sales contact customer service to reach an agreement with us before returning. C. Return and exchange, reject all delivery items! D. Timely feedback on problems encountered. Be sure to give feedback within 48 hours. E. Providing valid evidence (pictures/videos) can improve after-sales efficiency. | |||
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Q: How long does shipping take?
A: We ship your order within 2-3 business days by epacket and Delivery time will take 7-15 business days.
Q: What methods of payment do you accept?
A: LovinPet accepts: PayPal and Credit Card.
Q: Modifying or cancelling an order?
A: After you have placed an order, there is a very limited time in which you can cancel or modify it. Please email us at service.
We ship to the United States,Canada.
All shipping costs are non-refundable.
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Please contact us before sending items back to us. Your return MUST be authorized in order to be eligible for a refund that is issued in-store credit.
Return
We gladly accept returns within 30 days of receipt for most items. Including damaged goods, wrong size, or you have changed your intention to buy. Return for whatever reason, you do not need to pay any handling fees.
Please do not directly send the items back to the original address, we will provide the return address by mail after receiving the application.
