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Q: How long does shipping take?
A: We ship your order within 2-3 business days by epacket and Delivery time will take 7-15 business days.

Q: What methods of payment do you accept?
A: LovinPet accepts: PayPal and Credit Card.

Q: Modifying or cancelling an order?
A: After you have placed an order, there is a very limited time in which you can cancel or modify it. Please email us at service.

What countries do you ship to?

We ship to the United States,Canada.

Are shipping costs refundable?

All shipping costs are non-refundable.

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Please contact us before sending items back to us. Your return MUST be authorized in order to be eligible for a refund that is issued in-store credit.

Return
We gladly accept returns within 30 days of receipt for most items. Including damaged goods, wrong size, or you have changed your intention to buy. Return for whatever reason, you do not need to pay any handling fees.

Please do not directly send the items back to the original address, we will provide the return address by mail after receiving the application.