Lovinpet.com Shipping Policy

(Last Updated: 10/16/2024)

Shipping Notice

Typically, orders will be shipped within 5 business days of payment confirmation. If any items in your order are delayed beyond this timeframe, we will update you via email, or you may find a notification elsewhere on our website.

Please note that the estimated delivery dates provided are approximate. Due to various factors, your order may experience delays or be shipped in multiple parts. All purchases made through this website are processed in accordance with our shipping agreements. This means that once we hand your items over to the carrier, the risk of loss and ownership of the items are transferred to you.

Delivery Notification

After placing an order on our website, you will receive a shipment confirmation email containing tracking information. Please check your registered email inbox to stay informed about your order status.

Free Standard Shipping on All Orders

LovinPet is pleased to offer free standard shipping on all orders worldwide, with no minimum purchase requirement. The estimated delivery times for standard shipping vary by region, as detailed below.

Shipping Methods, Estimated Delivery Times, and Fees

We provide two shipping options to best meet your needs:

1. Standard Free Shipping

• Cost: Free (for all orders)
• Delivery Times:
  • North America: 3–5 business days
  • South America: 5–10 business days
  • Oceania: 7–14 business days
  • Europe: 7–12 business days
  • Asia: 5–10 business days
• Availability: Available in all supported regions

2. Express Shipping (for faster delivery)

• Cost:
  • First 0.1 kg: US$ 1.36
  • Each additional 0.1 kg: US$ 1.56
• Delivery Times:
  • North America: 2–3 business days
  • South America: 4–7 business days
  • Oceania: 5–8 business days
  • Europe: 4–6 business days
  • Asia: 3–5 business days
• Availability: Limited to select regions

Supported Shipping Destinations

We currently ship to the following countries and regions:

• North America: Puerto Rico, Costa Rica, Canada, United States, Mexico, U.S. Virgin Islands, British Virgin Islands
• South America: Argentina, Brazil, Bolivia, Colombia, Peru, Venezuela, Uruguay, Chile
• Oceania: Australia, Fiji, New Zealand
• Europe: Albania, Ireland, Estonia, Austria, Belarus, Bulgaria, Belgium, Poland, Denmark, Germany, Russia, France, Finland, Netherlands, Czech Republic, Croatia, Latvia, Lithuania, Luxembourg, Romania, Norway, Portugal, Sweden, Switzerland, Serbia, Cyprus, Slovakia, Slovenia, Spain, Greece, Hungary, Italy, United Kingdom
• Asia: China, United Arab Emirates, Macao SAR, Pakistan, Palestine, Philippines, Kazakhstan, South Korea, Kyrgyzstan, Kuwait, Maldives, Malaysia, Japan, Taiwan, Thailand, Turkey, Brunei, Hong Kong SAR, Singapore, Israel, Indonesia, Vietnam

For destinations not listed here, please contact us at support@lovinpet.com.

Customs, Duties, and Taxes

All applicable customs duties and import taxes are the responsibility of the customer. These fees are not included in the shipping cost and may be due upon receipt, depending on the destination country’s regulations.

Processing Time

Orders are processed within 2 business days of payment confirmation. Business days refer to Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing the next business day.

Tracking Your Order

Upon shipment, you will receive an email with a tracking link. You can also log into your LovinPet account to view tracking details. If you need help tracking an order placed as a guest, please contact support@lovinpet.com with your order ID.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately with your order details and relevant photos.